President Palace Hotel Bangkok, Thailand
  18 Sukhumvit Soi 11 Bangkok 10110 Thailand
T +66 2 120 8888, F +66 2 120 8899
enquiry@presidentpalacehotel.com
www.presidentpalacehotel.com
 
 
 
 
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FAQ
How many stars is the property?
4 Stars
How do I make direct contact with the property?
You may email, call or fax the property.
enquiry@presidentpalacehotel.com
T +66 2 120 8888
F +66 2 120 8899
If I make an online booking, will I be offered a 'best rate'?
Online bookings generally offer the 'best available rates' for that date and time.
What types of rooms are available and what are the differences between
   room types?
There are four room types available:
1. The Superior rooms range between 34 and 39sqm with a choice of king or twin beds, complete with all of today’s modern conveniences and a well appointed bathroom with shower.
2. The Deluxe rooms measure between 38 & 40sqm with bed size options, king or twin, and a full range of amenities. There is the luxury of a shower and bathtub in this spacious room.
3. The Superior Club rooms are between 34 and 38sqm with a king sized bed. This modern room features a full range of high tech amenities which include wireless Internet, a DVD player and more. The well appointed bathroom features a shower and premium bathroom amenities. Included in this room is access to the Club Lounge and use of its facilities.
4. The Deluxe Club is a spacious 43 to 48sqm room with a king sized bed and a host of modern conveniences, some of which include wireless Internet and a DVD player. The ensuite bathroom features a shower as well as bathtub. Club Floor guests have privileged use of the Club Lounge and its facilities.
Are your hotel rates per person or per room?
Hotel rates are per room based on a maximum occupancy of two.
Are my credit card details necessary when making a reservation?
Yes, to guarantee the reservation.
Will my credit card be charged?
We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation.

Guests can choose to settle the bill in cash or credit card at the time of check-out.
How safe are credit card details that are submitted online?
Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.

For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.

Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.
What is your cancellation policy?
In the event of a cancellation or no-show, the following will apply:
For stays of 1 to 7 nights
If the property is not informed 24-hours or more prior to date of arrival, a charge of one (1) room night’s accommodation will be levied on the credit card used to guarantee the reservation.
   
For stays of 8 to 14 nights
If the property is not informed 24-hours or more prior to date of arrival, a charge of two (2) room nights accommodation will be levied on the credit card used to guarantee the reservation.
   
For stays of 15 to 21 nights
If the property is not informed 24-hours or more prior to date of arrival, a charge of three (3) room nights accommodation will be levied on the credit card used to guarantee the reservation.
   
For stays of 22 nights and more
If the property is not informed 72-hours or more prior to date of arrival, a charge of five (5) room nights accommodation will be levied on the credit card used to guarantee the reservation.
Do you have a pets' policy?
Regrettably, pets are not allowed, however, exceptions may be made for small pets. If allowed, they are to be kept in a closed area.
What are your check-in and check-out times?
Check-in time is 2.00 pm.
Check-out time is 12.00 noon.
Is it possible to check-in early?
Early check-in is subject to room availability.
What is the charge for a late check-out?
Late check-out is subject to room availability and the charges are as follows:
Check out before 6.00 pm: 50% charge (based on overnight rate)
Check out after 6.00 pm: Full overnight rate
Do you have non-smoking rooms?
Yes, there are 10 non-smoking floors in the hotel.
Do you have twin, triple and quadruple rooms?
There are 59 twin-bedded rooms and 177 king-bedded rooms. Certain rooms can be converted to a triple with the addition of an extra bed.
What is the cost of an extra bed?
An extra bed is THB 1,300nett with breakfast.
What is the hotel's policy regarding children?
There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding.
If an extra bed is required, regardless of age, an extra bed charge will be incurred
Children 12 years and above are charged the full adult breakfast price of THB 296.00 nett
Children between the ages of 5 and 11 years are charged a rate of THB 148.00 nett per child/breakfast
Children 4 years and below eat breakfast for free
Does the hotel provide baby-sitting services?
Yes, baby-sitting services can be arranged upon request.
Are baby cots available?
Yes, baby cots are available upon request.
Where is breakfast served and at what time?
For Non-Club Floor guests, breakfast will be served from 6.00am to 10.30am at The Manchester United Restaurant and Bar located on the ground floor.
For Club Floor guests, breakfast will be served at the Club Lounge on the 16th floor from 6.00am to 10.30am.
How many restaurants do you have and what are they?
We have one main restaurant, the Manchester United Restaurant & Bar, located on the ground floor, which serves International and local dishes. Light food and drinks will also be served at the Splash Bar.
Is vegetarian cuisine available in the restaurant?
Yes, vegetarian cuisine is available on request.
Is the food served in the restaurant 'halal'?
Strictly speaking, the food served is not 'halal', however, we have dishes available that are pork free. Upon request, 'halal' food can also be ordered in from 'halal' restaurants in the vicinity of the hotel.
Do you have 24-hour room service?
Yes, room service is available 24-hours.
General Hotel Information Back to top
What are the length, width and depth of your pool?
In meters: 22 (l) x 9 (w) x 0.6 - 1.5 (d)
Do you have hairdryers in the rooms?
Yes, we provide hairdryers in all rooms.
Does the property provide iron and ironing boards in all rooms?
Iron and ironing boards are placed in all club rooms, otherwise a request can be made through the housekeeping department.
How far is the property from the airport and do you provide airport transfers?
   And if so, what is the cost?
The property is a 35-40 minute drive from Suvarnabhumi International Airport. Airport transfers are provided upon request at THB 1,200 nett per way for a car.
How much is an airport taxi or limousine?
An airport taxi is approximately THB 400-500 nett per way including toll charges. An airport limousine is approximately THB 1,000 nett per way.
Can luggage be stored at the property whilst I travel elsewhere?
Yes, for a maximum of 30 days.
What is the weather like at different times of the year?
Bangkok being a tropical city, weather is warm throughout the year with April and May being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional shower.
Is the tap water safe to drink?
No, tap water in Thailand is not potable. Complimentary bottled water is supplied to your rooms daily.
Is there a doctor on call?
Yes, for minor illnesses, otherwise, for urgent matters we recommend guests go to Bumrungrad Hospital which is just 5 minutes away
How far is the nearest hospital?
Bumrungrad Hospital is a 5 minute drive from the hotel.
Where is the nearest bank or currency exchange?
The nearest bank is 25 meters walking distance and foreign currency exchange is not possible at the hotel.
What time do banks open?
8.30 am - 3.30 pm, Monday to Friday.
What voltage is used in Thailand?
The voltage in Thailand is 220 volts.
Business Traveller Back to top
Can I connect my laptop in the room?
Yes, via a wireless connection or cable.
What kind of internet connection do you provide and what is the cost?
Hi-speed Internet 10 Mbps (shared speed). For guests who make a booking directly online at www.presidentpalacehotel.com or enquiry@presidentpalacehotel.com, internet connection is complimentary. Others are charged a small fee.
Are dual telephone sockets available in rooms?
No, they are not.
What is the hourly/daily rate for limousine service?
Limousine service rates are as follows:
Daily rate of THB 4,400 (maximum of 11 hours)
Hourly rate of THB 440 (minimum of 2 hours)
Are secretarial and other business services such as translation available?
Yes such services are available, however, a request must be made.
Shopping and Tourist Facilities Back to top
How far is the property from the Skytrain and MRT?
The President Palace Hotel is a five minute walk to Nana BTS Skytrain Station and 15 minutes to the Sukhumvit MRT Station.
Are there shopping centres nearby?
Within walking distance is the Robinson Department Store, otherwise, the nearest shopping centers (Central Chitlom, Erawan to name a few) are 2 stops from the Nana BTS Skytrain Station and the Emporium Shopping Center is 2 stops in the other direction.
How far is the property from well-known entertainment spots?
Within walking distance to Q-Bar and Bed Supperclub.
Do you have a tour desk?
Yes, there is a dedicated tour desk and they will be more than happy to help you organise any excursion or answer any question you may have regarding the city's attractions.
What and where are local tourist attractions?
Tourist attractions are located about the city, contact the tour desk for more information.
 
Disclaimer: Prices shown are only approximates and are subject to change without
prior notice.
 
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